Effective Date: January 6, 2025
AO Pay Private Limited (AO Pay) provides a number of products & services. This policy outlines the terms for cancellation and refunds for our products & services.
AO Pay offers a 2-day limited warranty on its software products. This warranty covers defects discovered in functionality within 2 days of product activation. If a defect is identified during this period, AO Pay will, at its sole discretion, resolve the product defect.
Before Project Start: If clients wish to request cancellation of products & services provided by AO Pay Private Limited within 2 days of signing the agreement. Cancellation requests must be submitted in writing via email to the designated contact person at AO Pay Private Limited. Upon receiving a cancellation request, AO Pay Private Limited will review the request and process it within a reasonable time frame typically within 30 days and you will receive a full refund.
After Project Start: Due to the customized nature of our products & services,no refunds are permitted once a project has begun and a formal agreement has been signed by both parties.
Warranty Claims: For software products, if you discover a defect within the 2-day warranty period, please contact AO Pay support immediately. We will work diligently to resolve the issue. If the issue cannot be resolved, AO Pay will, at its sole discretion, resolve the defect.
AO Pay Private Limited reserves the right to deny cancellation or refund requests in cases where:
If you are dissatisfied with a service or product provided by AO Pay, please contact us immediately. We will work with you to find a resolution.
AO Pay's maximum liability, under any circumstance, for any products & services offered, shall be limited to the total amount received from the customer for availing of those services. This excludes any cancellation, refund, or other charges that may be applicable.
